Shipping Policy

Effective Date: January 7, 2025

Thank you for shopping with ModernCiteino.com. We are committed to delivering your musical instruments and accessories promptly and securely. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Methods

We offer various shipping options to suit your needs, including:

      • Standard Shipping (5-7 business days)
      • Expedited Shipping (2-3 business days)
      • Overnight Shipping (1 business day)

The available shipping options will be presented to you at checkout based on your location and the weight of your order.

2. Shipping Rates

Shipping costs are calculated based on the shipping method selected and your delivery address. The final shipping cost will be displayed at checkout before you complete your purchase. We strive to provide competitive and transparent shipping rates.

3. Order Processing

      • Processing Time:
        Once your order is placed, it will be processed within 1-2 business days. Orders are processed and shipped Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

      • Processing Delays:
        During peak shopping seasons (e.g., holidays), processing times may be longer than usual. We will make every effort to ensure that your order arrives in a timely manner.

4. Shipping Locations

We currently offer shipping within the United States and to international locations. At checkout, you will be able to select your destination country, and applicable shipping fees will be shown.

      • Domestic Shipping: We ship to all states within the U.S., including Alaska and Hawaii.
      • International Shipping: International shipping is available, and fees vary based on the destination country. Please note that international customers are responsible for any customs duties or import taxes that may apply.

5. Delivery Times

Delivery times depend on your shipping method and the destination address. Please refer to the following estimated delivery times:

      • Standard Shipping: 5-7 business days
      • Expedited Shipping: 2-3 business days
      • Overnight Shipping: 1 business day

Please note that delivery times may vary due to factors such as weather, holidays, and other circumstances beyond our control.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment through the carrier’s website using the tracking number provided.

7. Shipping Restrictions

      • P.O. Boxes:
        We are unable to ship to P.O. Boxes. Please provide a valid street address when placing your order.

      • Restricted Products:
        Some products may be restricted in certain locations. If your order includes restricted items, we will notify you and work with you to resolve the issue.

8. Damaged or Lost Packages

      • Damaged Packages:
        If your order arrives damaged, please contact us immediately at info@modernciteino.com with photos of the damaged products and packaging. We will resolve the issue by issuing a refund or sending a replacement.

      • Lost Packages:
        If your order is lost in transit, please reach out to our customer service team. We will work with the carrier to locate your package and ensure that you receive it as soon as possible.

9. International Customs & Duties

For international shipments, customs duties, taxes, and fees may apply depending on the destination country. The recipient is responsible for paying any additional fees required by their country’s customs authority. ModernCiteino.com is not responsible for any delays caused by customs processing.

10. Returns and Exchanges

If you are not satisfied with your order, you can return or exchange items within 30 days of receiving your purchase. Please refer to our Refund and Returns Policy for more information.

11. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact our customer support team:

      • Email: info@modernciteino.com
      • Phone: (215) 758-2726
      • Address: 8480 Limekiln Pike, Wyncote, Pennsylvania (PA), United States

Thank you for choosing ModernCiteino.com!

By placing an order with us, you agree to the terms outlined in this Shipping Policy. We are committed to ensuring a smooth and positive shopping experience, and we appreciate your business.