Sales Policy

Effective Date: January 7, 2025

Welcome to ModernCiteino.com. By making a purchase on our website, you agree to the terms outlined in this Sales Policy. We aim to provide high-quality products and an exceptional shopping experience, and this policy is designed to ensure a smooth transaction for all parties involved.

1. Product Availability

All products listed on ModernCiteino.com are subject to availability. While we strive to keep our inventory updated, we cannot guarantee that an item will be in stock at the time of purchase. If an item is out of stock, we will notify you as soon as possible and offer a full refund or alternative options, if available.

2. Pricing Information

  • Pricing Accuracy: All prices displayed on our website are accurate at the time of publication. However, prices may change due to promotions, discounts, or updates in the market.
  • Currency: All prices are listed in USD (U.S. Dollars), unless otherwise stated.
  • Sales Tax: Applicable sales tax will be added to your order based on the shipping address and local regulations. The exact tax amount will be displayed during checkout.

3. Order Processing and Confirmation

Once you place an order, we will send you an order confirmation email with details of your purchase. Please review your order carefully to ensure all information is correct. If there are any errors in your order, please contact us immediately at info@modernciteino.com or call (215) 758-2726.

  • Order Processing Time: Orders are typically processed within 1-2 business days after receiving payment. This timeframe may vary during peak shopping periods, such as holidays or sales events.
  • Payment Authorization: Your payment will be processed after the order is confirmed. We reserve the right to cancel or refuse any order that fails to pass the payment verification process.

4. Payment Methods

We accept a variety of payment methods, including but not limited to:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Other secure payment methods as offered at checkout.

Payments are processed through secure payment gateways, and we do not store your payment information.

5. Order Modifications

If you wish to modify or cancel an order, please contact us immediately at info@modernciteino.com or call (215) 758-2726. We will make every effort to accommodate your request, but once the order has been processed or shipped, modifications or cancellations may not be possible.

6. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. The available shipping methods will be displayed at checkout.
  • Shipping Charges: Shipping fees are calculated based on the weight and dimensions of the products, as well as the delivery address. Shipping charges will be displayed during checkout.
  • Delivery Timeframe: Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and can vary depending on location, carrier delays, and other factors beyond our control.
  • International Shipping: We currently offer shipping to selected international locations. Please check our Shipping Policy for more details.

7. Order Accuracy and Delivery Issues

  • Incorrect Address: It is the customer’s responsibility to provide an accurate shipping address. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping costs to resend the package.
  • Shipping Damages: If your order arrives damaged, please contact us immediately at info@modernciteino.com or call (215) 758-2726. We will assist you with the claims process and ensure a replacement or refund if applicable.

8. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and eligibility.

9. Promotions and Discounts

  • Coupons and Promo Codes: If you have a valid promo code, you can apply it during checkout to receive a discount. Discounts are applied to eligible products and may not be combined with other promotions unless specified.
  • Price Adjustments: If the price of a product you purchased drops after your order, we are unable to provide a refund or credit for the difference, unless otherwise stated in the terms of a promotion.

10. Customer Support

If you have any questions or issues with your order, we are here to assist you. Please contact our customer service team using the following methods:

  • Email: info@modernciteino.com
  • Phone: (215) 758-2726
  • Address: 8480 Limekiln Pike, Wyncote, Pennsylvania (PA), United States

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically to stay informed about our sales practices.

This Sales Policy aims to provide clarity and transparency for customers shopping on ModernCiteino.com. It outlines the terms of purchase, payment, shipping, and returns to ensure a seamless and secure shopping experience for everyone.